About us.

“Absolutely fantastic. There are words good enough to explain how great these guys are: absolutely fantastic. However, extra special thanks go to Andy. He really deserves credit for handling our case: he was outstanding. Shame I can only give five stars… I’d give 11 if I could.”

Jo & Shelley have been absolutely brilliant. In the first case Jo gave me some brilliant guidance on finding a solution to a tricky case, and then both Shelley and Jo have been so fast in their responses. I have been hugely impressed by their service and so has my client. It would be great if lenders gave us this service but they don’t and that’s why we have Brightstar and why they are so good at what they do. Many thanks Jo and Shelley

I will try to keep this brief and not use too many superlatives. And before anyone wonders,  I have no interest in Brightstar! Other than to say I felt luck was on my side the day I decided to phone them.  30 plus years spent happily in one house then from out of nowhere we see a dream home and wanted to go for it , I didn’t see it coming and after such a long time was clueless about the housing market. However there was a bidding war on the house and the estate agent said I would need to be able to make a firm offer by close of play Monday ( this was Saturday afternoon) I mulled over this during Sunday and pretty much decided it wasn’t going to happen. The only way I could do it was with a bridging loan that had to be confirmed in one working day. Brightstar were recommended to me, I made the call Monday morning and I was put through to Jo.  This lady was fantastic, not only did she listen and understand my urgency, at no time did she say what I really expected , ” I don’t think it can be done!” She explained things very clearly , managed my expectations and went away to see what she could do. Jo kept me in the picture throughout the day and somehow by 5pm on that day she had managed to kept an agreement in principle which allowed me to make an offer on the house. Thankfully our bid was accepted and that was when Jo excelled, nothing was too much trouble , taking time to go through the countless forms etc… Importantly she was always available , mostly answering her phone or getting back in touch quickly. When she was off she ensured others were in the loop so I never had to repeat to get the new operative up to speed. There has been so much work these guys have done , frankly I would not have been here writing this if we hadn’t completed the sale today , but we have and that is in no small part to the great people here.  Without whom it would not have happened!

Georgia and Simon are amazing!!  They managed to place a case no one else could and not only that but deliver a offer in a record breaking time frame!!  They were persistent and communicated regularly. Myself and my client couldn’t be happier with their service – if I could give 10 stars, I would!! Thanks again to the both of you 🙂

“Jo Logan and Shelley Keevil really helped me to get a very complicated commercial self-build case through to draw-down stage. Without their input and perseverance, I do not think that we could have got this particular case to completion. Highly recommended!”

“Used Brightstar for the first time on a bridging loan case which has just completed – had my reservations as other brokers who have been in the industry for longer, said they can be very time consuming applications and lots of work required. Didn’t see that at all with this application, really straightforward and Jo and Shelley in particular were really helpful and made everything much more straightforward. Thanks for all your help and I look forward to plenty more opportunities to work together in the future!”