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Frequently Asked Questions

Are you a lender?

No, we do not lend our own money.  Brightstar Financial are a distributor of specialist finance products.  We assist with the sourcing and selection of the most appropriate product for the clients circumstances, from our panel of lenders; we then package the case ready for lender offer and then completion.

Are you authorised by the FCA?

Yes, Bright Star Financial Limited are authorised and regulated by the Financial Conduct Authority (FCA). Our financial services register number is 712700.  You can check this on the financial services register by visiting the FCA’s website: www.fca.org.uk/register or by contacting the FCA on 0800 111 6768

Who manages the advice process?

We understand you use our services for different reasons: because you have a specialist case that falls outside your core business and/or knowledge area, or maybe you simply don’t have the time to manage a specialist case and the complexities it brings. That’s why we offer a choice of how you can work with us. Whether it’s you providing the advice and us managing the process with the lender, or you referring the case to us to manage the client and lender relationship, including giving the required advice. Either way, you will benefit from market-leading procuration fees. Your client is your client and regardless of how we manage your client’s application, we will never cross-sell to them.

Brightstar are unable to provide advice for first charge regulated mortgage transactions. We can however pass your enquiry to our affiliate company ‘Bright Mortgage Services’. Bright Mortgage Services are an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited, which are authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 616258.

Will be paid if I refer my client to you?

Yes, you will be paid a percentage of the procuration fee.  The percentage will be agreed with the consultant at the point of enquiry

Will you cross sell to my client?

Your client is your client and regardless of how we manage their application, we will never cross sell to them.

What is the process?

The process differs slightly for each specialist division.  Please refer to the relevant division by clicking here to find out more about the process.

What happens if my client complains about your service?

Our commitment to providing a positive customer experience means we receive very few complaints.  However, should the need arise, please refer to our complaints procedure by clicking here.

Please rest assured that we hold full PI insurance through Towergate, which covers loss due to misinformation or negligence and any actionable complaints against an broker, network or The Specialist Lending Club. Policy details are available upon request.

How much will I be paid?

You will receive a percentage of the procuration fee but the exact amount will depend on the division you are dealing with, the lender/product chosen and who is managing the advice process (i.e. you or Brightstar).

Procuration fees will be agreed with your consultant at the point of enquiry.

How will I be paid?

• Directly Authorised brokers:  Invoices are settled within agreed payment terms, upon receipt of funds from the lender
• Members of networks and The Specialist Lending Clubs: Where required, invoices are settled within agreed payment terms, upon receipt of funds from the lender.  Where appropriate, the payment will be sent to your network/The Specialist Lending Club and treated as per the terms of your contract with them.

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