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For the purposes of this Privacy Notice, Bright Star Financial Limited (‘Brightstar’) is a data controller as defined in the General Data Protection Regulation (GDPR). This is because Brightstar may in some cases determine how your personal information will be used. By personal information, we mean information which, either by itself or combined with other information that is available to us, can be used to identify you, your principals, directors, shareholders or anyone employed by you or engaged by you who may access our online systems. For the purpose of this Privacy Notice, where we refer to “you” or “your” this will also include your principals, directors, shareholders, employees, contractors and workers.
The Data Protection Officer for Bright Star Financial is William Lloyd, Operations Director. We are registered with the Information Commissioner (Z2494664).
If you have any questions regarding this Privacy Policy, please email us at customerservice@brightstarhub.co.uk
The information we collect
We will process your information in support of any applications made through Brightstar and or the registration of the EasySource, our sourcing and CRM system to enable you to conduct with Brightstar in line with the Introducer Agreement. Such personal data is given directly by you and by people or companies authorised by you to act on your behalf, and it may also include information obtained from those third parties authorised by you to share such information with us, including:
Client Data
When using our website to submit enquiries, you confirm that you have obtained the consent of your client to share their data with Brightstar and provided them with a copy of our Privacy Notice.
Why we need your data?
We will only collect and use your personal information in accordance with data protection laws for the purpose of facilitating your registration onto our Intermediary panel and onward processing of any applications you make on behalf of your clients through Bright Star Financial. Our grounds for processing your personal information are as follows:
For the purposes of performing our Contract (Introducer Agreement) with you. This includes the administering and management of our relationship in relation to the role that you undertake under the Agreement with Brightstar. For more information, please refer to the Introducer Agreement.
For the purposes of our own Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Our grounds for processing your personal information are as follows:
For the purposes of future marketing under Consent – You will be asked for your Consent to receive communications from Brightstar in relation to our services and products. We will never sell or pass your details onto third parties.
Where we store your personal data
We currently only store data within the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Once we have received your personal data, we will use (and require our suppliers and partners to use) procedures and security features to try to prevent unauthorised access, unlawful processing, accidental loss or destruction of, or damage to it. However, the transmission of information via the Internet is not completely secure and, while we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our service and any transmission is at your own risk.
How long we keep your data
Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfill the purposes outlined in this Privacy Policy or until you request it is deleted.
You will be asked whether you consent to your information being used for marketing purposes. If you consent, the information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
If you have any concerns or would like to be removed from future marketing, please contact us on customerservice@brightstarhub.co.uk
Disclosure of your information
We will keep your personal data confidential and only disclose it to others for the purposes of facilitating your loan application on behalf of your client, as well as in the following specific circumstances:
The Use of Your Data with Regards to Trustpilot
We have teamed up with the independent review company Trustpilot to collect independent customer reviews. Through Trustpilot, we will contact you with your permission, via your email address provided, to ask you to please share with us your experience of Brightstar Financial LTD. The only information that Trustpilot get is your name and email address to enable them to contact you on our behalf.
We provide Trustpilot with these details under the following conditions:
Your rights
You have the right to request a copy of the personal information that we hold about you, its origin and any recipients of it as well as the purpose of any data processing carried out.
If you have any questions or would like to exercise your right under this Privacy Policy, please contact William Lloyd via the following methods;
Email – customerservice@brightstarhub.co.uk
Phone – 01277 500900
Address – Brightstar Financial, Unit 7, Woodbrook Crescent, Billericay, CM12 0EQ
We will aim to respond to all requests within 30 days except in instances where the request may be complex. We shall let you know within the 30-day period if we will need more time but no longer than 90 days.
Complaints
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
Email – customerservice@brightstarhub.co.uk
Phone – 01277 500900
Address – Brightstar Financial, Unit 7, Woodbrook Crescent, Billericay, CM12 0EQ
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk/
We keep our privacy notice under regular review. This privacy notice was last updated on 1st May 2018.