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Reasons to partner with us.

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Giving you access to over 250 years of relevant industry experience.

Our second charge mortgage team are all CeMAP qualified, in line with regulatory requirements. The rest of our specialist teams are also either CeMAP qualified or are currently in the process of qualifying to ensure you receive quality, knowledgeable support.

We’re also committed to the personal and professional development of our people and our in-house training and knowledge sharing is among the best in the industry, which is why we’ve been awarded the prestigious ‘Investors in People’ Gold award standard.

Supporting you every step of the way.

We’re passionate about our industry and being the best in everything we do – especially when it comes to making everything as easy as possible for you. The level of expertise required to manage cases for clients with specialist lending needs is far more complex than the mainstream market. As a result, it can be more time consuming, but our case managers know their chosen sector intimately and will always be on hand to help you through the whole process. 

Additional Benefits

Here are many more of the additional benefits we can provide.

Working together to provide the right advice for your clients.

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Access to lenders and market-leading exclusives.

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Giving you choice to suit your business needs.

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Investing in technology to make your life easier.

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Treating all clients fairly.

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With us, you're fully covered.

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Trusted by 60% of the UK's mortgage intermediaries.

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The Made Easy charter

We’re here to make life simpler for you.

This specially created charter defines everything that’s unique about the service you can expect from us.

Sourcing made easy.

You’ll get access to the most advanced sourcing system, including an ‘Evidence of Research’ document free of charge.

Unrivalled expertise.

You’ll be contacted upon the submission of every enquiry, offering you our expertise on all our lenders’ criteria.

Support throughout.

You’ll receive direct access to a dedicated case manager, who will look after your client’s application from initial enquiry to completion.

Real time updates.

You’ll be given access to an intelligent case management system, enabling you to view detailed information on the progress of your client’s application, in real time 24/7. This includes the ability to upload and download the required documentation for the application.

Weekly summaries.

You’ll be contacted at every stage and/or when changes occur with regular, automated updates and a weekly summary of your pipeline with us, including the current stage and number of outstanding requirements.

Bespoke approach.

Your list of requirements will be specific to your chosen lender and we’ll apply this individual, tailored approach to each of your clients.

Quality comes as standard.

You can be certain you’ll be dealing with a team who have been trained to the very highest standards. That’s because we have a clearly-defined customer experience training programme and adhere to a customer service charter, all of which has contributed to us becoming an ‘Investors in People’ Gold organisation.

Peace of mind.

You are guaranteed direct access to our directors, in the unlikely event that the need arises.

Specialist sourcing made easy.

Intelligent case management with real-time updates and alerts.

Our pioneering single search technology makes it simple for you to instantly identify the most appropriate solution for your client, across a broad range of lenders and products.

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What our brokers say.

“Jo Logan and Shelley Keevil really helped me to get a very complicated commercial self-build case through to draw-down stage. Without their input and perseverance, I do not think that we could have got this particular case to completion. Highly recommended!”

Philip Leivesley

What our brokers say.

“Used Brightstar for the first time on a bridging loan case which has just completed – had my reservations as other brokers who have been in the industry for longer, said they can be very time consuming applications and lots of work required. Didn’t see that at all with this application, really straightforward and Jo and Shelley in particular were really helpful and made everything much more straightforward. Thanks for all your help and I look forward to plenty more opportunities to work together in the future!”

Tom Margitson

What our brokers say.

Always very helpful and I have no issues in using and recommending Brightstar.

Farrell Csonka

A guide to
our services.

Download our printed service guide and keep all the information about our services to-hand.

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