The #MadeEasy Charter

As business partners of Brightstar we feel it's important to understand what you should expect from us. The #MadeEasy Charter has been created to help achieve this end.

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  • We will provide you with access to the most advanced sourcing system of its kind with instant access to an ‘Evidence of Research’ document, free of charge
  • We will contact you upon the submission of every enquiry, offering you our expertise on our lenders' criteria
  • We will provide you direct access to a dedicated case manager, who will manage your client/s application from initial enquiry to completion
  • We will provide you with direct access to an intelligent case management system enabling you to view detailed information on the progress of your client/s application, in real-time 24/7, including the ability to up/download the required documentation for the application
  • ​We will contact you at every stage and/or when changes occur with regular, automated updates and a weekly summary of your pipeline with us, including the current stage and number of outstanding requirements
  • We will ensure that your list of requirements is specific to your chosen lender and we will apply an individual approach tailored to each case
  • As an ‘Investors in People’ Gold organisation, we ensure that our team are trained to the very highest standards. This includes a clearly defined customer experience programme and adherence to a customer service charter
  • You can be guaranteed of direct access to the Brightstar Directors if the need arises
Key:

A function performed by our team of experts

A function performed by EasySource

  

Contact our helpdesk today:

01277 500 900

or email

helpdesk@brightstarhub.co.uk

Specialist Finance Made Easy